The procedure for returning live products can vary depending on the type, season, condition, size, quantity, and reason. If you wish to return plants, seedlings, plugs, bulbs, tubers, bare roots, etc, please contact our customer services team immediately upon receiving your order, to discuss the best course of action.
Depending on the circumstances, we may not need you to return these items and therefore may not be able to refund the postage if you post an item without getting in touch first. We regret that if items are returned using 'special delivery' or 'signed for' services, we may not be able to refund the whole cost.
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