If you are unable to attend a course/event you have booked and paid for:
A friend or family member is welcome to attend in your place. You will need to provide us with their name, dietary requirements and contact email address/phone number as soon as possible prior to the course/event date.
If we receive 8 weeks’ notice or more:
Sarah Raven Ltd will refund the full cost of your course/event.
If we receive more than 4 weeks’ notice:
Sarah Raven Ltd will transfer you to another suitable course/event of the same value. In this instance this must be a straight swap onto another course we have availability on within the same season. I,e no more than 6 weeks from the original course date booked. Furthermore, we are unable to carry course credits over to the following calendar year. Please note, we cannot issue vouchers to spend on other products at sarahraven.com
If we receive less than 4 weeks’ notice:
We are unable to offer a refund or transfer as we have inadequate time to re-sell the place. A friend or family member is welcome to attend in your place. If you find you are unable to attend a Course with less than 4 weeks’ notice, please call us so we may advise further. A course/event place purchased as a gift carries the same cancellation policy. The course value cannot be transferred over to use on Sarah Raven products.
If we need to cancel a course/event:
Sarah Raven Ltd may cancel any course/event due to illness or very low numbers, and you will then have the option of a transfer to another course/event of the same value or a full refund of your payment.
To get in touch, you can phone us on 0345 092 0283 (Option 3 - Monday to Friday 9am to 5pm) or email us at courses@sarahraven.com
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