Why is my offer code not working?

Are the items in your basket on sale? Our offers are usually only valid on full-priced items. An offer will not be applied to any item that is currently on sale. 

If none of the items in your basket are on sale, please check the following. 

1. Did you type the code correctly? If you've misspelled your code, please try again using the instructions above (codes are not case sensitive).
2. Is the offer still valid? We always give an end date with our codes, so please check this date hasn't passed.
3. Is the offer only valid once per customer? You may have already used the code on a past order. If an offer applies correctly but then is removed after you log in, this is likely to be the reason.
   
   

If you are shown a pop-up that explains your code has been applied, but you don't think it has worked correctly, please read the terms and conditions that came with your code and check the following:

1. Is there a minimum spend? Please check the terms and conditions of your offer, as sometimes they are only valid if you spend over a certain amount (eg 10% off when you spend £20). If you add more items to your basket to reach the minimum spend, you should find the offer is then applied without you needing to enter the code again.
2. Does the offer apply to only certain items? We may run an offer that is only valid if you purchase a certain item or type of item (eg free P&P when you buy tulips). Please check your basket contains the required items. You can add additional items to your basket, so long as the original offer terms are met.
3. Are the items in your basket under a different offer? Sometimes we may run special offers on certain products, which are applied automatically and don't require you to input a code. You may find other offer codes are not valid on an item that has already been discounted.